Ngā tino pātai Frequently asked Questions
How do I...
- Find out more about the Fines Free change?
- Check my card/account?
- What is my PIN?
- What is an 'EZ Login'?
- How do I renew?
- Find technical support / Ask us question?
- What internet / WiFi do you have at the library?
- Can I do word processing? What software is available?
- What do catalogue locations mean? (E.g. GRDFL, NZCOLL)
- How do I find out what an item or service will cost? (fees and charges)
- How do I pay?
- Can I get a reminder before my books are due?
- Find out about E-books, supported devices, kindle etc.?
- Suggest the library buy a book?
- Talk to a Justice of the Peace at the library?
Wellington City Libraries has gone fines free!
Wellington City Libraries will be fines free from 1 July 2022! Councillors decided to go fines free after strong support in the community consultation on the Annual Plan in April. Most respondents supported this proposal.
This decision means:
- no overdue fines will be charged from 1 July 2022 onwards
- we will wipe any unpaid overdue fines on peoples' library cards as at 30 June 2022.
Find out more — Fines Free FAQs
How can I check my library card/account?
You can check your card at any time by visiting: Check Your Card and entering your card number (e.g. C123...) and your PIN.
Once logged in, you can find your loans, reserves, and information on any lending fees (e.g. to borrow a DVD etc.) or lost items, under Account Activity.
What is my PIN?
Your PIN defaults to the last 4 digits of the phone number we have on record for you.
If you're not sure what this is, or are having trouble logging in, you can get help to reset a PIN via the PIN reset form link below, or by calling 04 801 4040 (between 9am-5pm, Monday to Friday). Once logged in, you can also change your PIN to something known only to you.
What is an EZ Login?
An 'EZ Login' is a username/password you have the option to create inside of your library card, that will allow you to log in without your card number/PIN. Some people prefer this option to remembering a library card/PIN combination.
You can create an EZ Login when logged into your library account -- look under 'Account Summary' for the option to do this.
What is my PIN?
Your PIN defaults to the last 4 digits of the phone number we have on record for you.
If you're not sure what this is, or are having trouble logging in, you can get help to reset a PIN via the PIN reset form link below, or by calling 04 801 4040 (between 9am-5pm, Monday to Friday). Once logged in, you can also change your PIN to something known only to you.
How do I renew my loans?
You can renew your items for a further issue period if there are no reserves on them.
To do this, you can:
- Check your card online and renew your items online
- Visit any of our branches and a librarian will help you to do this
How can I pay my account?
Payments can be made at any branch library by eftpos or credit card. Online payments using credit or debit cards can be made via wcl.govt.nz/payments. Credit card payments are also accepted by telephone, Monday to Friday between 9:30am and 5pm, by calling 04 801 4058 or 04 801 4055. See Payments, lost items and due dates for more information.
Payments, lost items and due dates
Does it cost anything to borrow from the library?
Books are free to borrow. Some of our other collections e.g. DVDs, CDs, magazines etc have rental fees. For a full list of these, see our borrowing page.
How can I get technical support?
If you are having problems using our catalogues, online databases, eMedia or any other part of our website, please fill out our technical support form and we will provide support where we can. We may need to seek assistance from external suppliers for some services.
For all other questions, please contact one of our staff
Does the library have internet / WiFi access?
Internet access on library PCs
We provide free access to the internet within all of our branches. Customer PCs allow general internet use such as search engines, social media and email. You can login with your library card and PIN, or if you don't have a library card, you can obtain a guest ticket from the library staff.
Customer tablets
In some of our libraries, we provide iPad Mini tablets which can be borrowed for free for three weeks. These can be used in the library or taken home. They come pre-loaded with eLibrary apps, so that borrowers can become familiar with these online resources. They can also be used for general internet access at home or using the library WiFi . Find out more about this service, including booking a tutorial session on how to use the tablet, on our News Blog.
WiFi Access
Free WiFi is available at all our library branches - look for WellyWiFi in the list of networks that appear when WiFi is enabled on your device.
Can I type a document or edit a spreadsheet? What software is available?
Software available on the customer PCs includes: Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Adobe Reader.
Printing is 20c per side of the page for A4 black and white - your first 10 printed sides are free of charge. Colour printing is $1.50c per A4 page.
A3 printing is also available for 40c per side of the page for black and white, or $3 per page for colour printing.
Ask our librarians for help to get started.
How do I suggest that the library buys a book/CD/DVD etc?
Anyone with a current library card can make a 'Suggestion to Buy'. You can do this by:
- Filling in a Request Form (check the 'Suggestion to buy' option) OR
- Filling out a Suggestion to Buy form at your local branch
For an Overdrive eBook, you can recommend a title for purchase via theOverdrive website or using the Overdrive app.
What do I need to be able to download eBooks from Wellington City Libraries?
You need:
- A Wellington City Libraries card
- Internet access
- A mobile device, a computer, or compatible eReader
Where?
Our eBooks are supplied by a service called OverDrive through their Libby App. Find information on getting started below:
- Our eLibrary Getting Started page
- For technical support, see our How can I get technical support FAQ
Can I get a reminder before my books are due?
Yes, you can get automatic e-mail reminders (3 days before the item due date), if we have your email in our system. If you would like to make sure you will receive our Courtesy Reminders please email us.
Can I talk to a Justice of the Peace (JP) in the library?
Yes, JP clinics run at set times at several of our branches — Kilbirnie, Miramar and Te Awe Libraries.
To see schedules for these visits, or to find out other locations and times a justice of the peace is available in your area of Wellington, please visit the Royal Federation of NZ Justices' Association website.
To find the JP clinic schedules for Kilbirnie, Miramar and Te Awe on the Royal Federation site, search for the suburb name (e.g. Kilbirnie, Wellington Central, Miramar), choose Service Desks and then Availability.
Justices of the peace Wellington Service Desks
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