Important:

At Alert Level 2 most our branches will open from Thursday 9 September, but with some restrictions in place to keep staff and the community safe (more information about Libraries at Level 2).

Wellington City Libraries

Te Matapihi Ki Te Ao Nui

COVID-19 FAQs

As of 11:59pm, Tuesday 7 September, Wellington is at Alert Level 2. Under Alert Level 2, all our branches have reopened under Ministry of Health health measures.

Here are some answers to frequently asked questions below. If your query is not included, please email us at enquiries@wcl.govt.nz and library staff will be happy to help you.


What has changed in Level 2?

At Alert Level 2 all our branches have reopened but with slightly reduced hours, contact tracing and some restrictions in place to keep staff and the community safe:

  • Wear a mask if you are 12 years or over - unless you hold an exemption from the Ministry of Health Covid-19 website.
  • Most customer-facing staff will also be wearing masks unless they are not required to for safety reasons
  • Scanning or signing in is a condition of entry for all Council facilities and venues. This applies to visitors, contractors, and couriers entering our spaces.
  • Limit your visit to 30 minutes so that we can provide all visitors with 2 metres social distancing - please follow the guidance of our staff
  • Use EFT-POS or other contactless payments if you can. We will accept cash but prefer not to for hygiene reasons.

Additional cleaning of our branches will be carried out.

When visiting Te Awe Library, please use the Panama Street entrance. The Brandon Street entrance is closed under Alert Level 2.

Library customers can continue to access a huge range of online resources at wcl.govt.nz/elibrary. This includes ebooks, newspapers, movies, and online courses.

eLibrary online

If you have any questions please contact Wellington City Libraries by calling 04 801 4040 during office hours, email enquiries@wcl.govt.nz or message us on Twitter, Facebook or Instagram.

Opening hours under Alert Level 2

Opening hours under Alert Level 2
Branches Reopen from Monday to Friday Saturday Sunday
Te Awe (Brandon St), Johnsonville Thursday 9 September 10am - 6pm 10am - 4pm 10am - 4pm
Karori,
Kilbirnie,
Newtown
Thursday 9 September 10am - 6pm 10am - 4pm Closed
Island Bay Thursday 9 September 10am - 6pm (opens 1pm on Wed) 10am - 12pm Closed
Arapaki (Manners St) Thursday 9 September 9am - 6pm Closed Closed
Miramar Thursday 9 September 10am - 6pm 10am - 12:30pm Closed
Mervyn Kemp
(Tawa)
Thursday 9 September 10am - 5:30pm 10am - 4pm Closed
Cummings Park
(Ngaio)
Thursday 9 September 10am - 5:30pm 10am - 12:30pm Closed
Brooklyn,
Khandallah,
Wadestown
Thursday 9 September 10am - 5:30pm
(Brooklyn opens 1pm on Mon,
Wadestown opens 1pm on Wed)
10am - 12pm Closed
He Matapihi (at the National Library) Monday 13 September 9am - 5pm 9am - 1pm Closed

Do I need to sign or scan in when visiting?

Yes, it is mandatory to scan or sign in for contact tracing at any Council facility under the Ministry of Health Covid-19 guidelines. This means the Ministry of Health can contact you if another person visiting at the same time becomes unwell.

We are using the NZ Covid Tracer app, alongside paper-based sign-in systems for people who don't have smartphones, or prefer not to use apps. We will keep your details confidential.

Go to https://tracing.covid19.govt.nz/ to download the NZ COVID Tracer App from the Ministry of Health website before you visit.

Will events, like storytimes, be happening in libraries?

Sorry, all events and programming will be cancelled under Alert Level 2. This is so we can keep the visitor number within the Ministry of Health guidelines. In addition, the Hive Makerspace at Johnsonville Library is closed during Alert Level 2.

Can I return my books through the after hours slots in our libraries?

Yes, you can return items from 10am Wednesday 8 September if your local library has an after-hours slot.

I placed a reserve during lockdown, when will it arrive?

Library staff are working through the backlog of reserved items as quickly as possible. The delivery of items between libraries may take more time and we appreciate your patience while return our services to normal.

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