At Alert Level 2 most our branches will open from Thursday 9 September, but with some restrictions in place to keep staff and the community safe (more information about Libraries at Level 2).

Wellington City Libraries

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Use this option to request an item be held for you when it becomes available — e.g. if an item is on loan, or at another branch, or you are reserving from home. Anybody with a current library card can make a reserve.

How much does it cost?

Reserves are free to all borrowers at the moment due to the Central Library closure.

Uncollected reserves charge

From Monday 3 August, people will be charged $2 for any reserved item which is uncollected at the end of the 7 days hold period. Please help us keep waiting lists for popular items to a manageable level by picking up reserves promptly.

Don’t forget you can suspend a reserve to arrive at a later date, or cancel a reserve through your online account.

Place a reserve

Using our library catalogue you can place reserves quickly and easily:

  • Search the library catalogue
  • Find the item you want to reserve
  • Click the 'Place reserve' button in the results list or full record to place your reserve
Catalogue screenshot — Click the orange 'Place Reserve' button

You will need:

  • Your library card
  • To know which branch you want to pick the item up from

You can also place reserves at any branch library desk, or over the phone.

Suspend or cancel a reserve

You can suspend or cancel a reserve at any time before the reserve arrives on the shelf for you (after this time, contact the library where your reserve is held, and staff can remove it from your card — the $2 charge for an uncollected reserve will apply in this instance).

This is handy when you know you are going to be away or unable to pick up your item when it is due to arrive.

To cancel or suspend a reserve:

  1. Log in to your library card
  2. Click on 'Account Activity'
  3. Click on 'Reserves'
  4. Choose to either suspend your reserve until a later date (if you're going to be away when it might be filled — if you're very near to the front of the queue), or cancel your reserve
Larger screenshot of cancelling/suspending a reserve
Under 'Account Activity' click 'Reserves' then choose to either suspend your reserve until a later date (if you're going to be away when it might be filled — if you're very near to the front of the queue), or cancel your reserve.

Picking up your reserve

We will contact you when the item is ready for you, using the contact you have told us you prefer (by phone, email or letter in the mail)

You need to pick it up from your requested library branch within 7 days of notification. Uncollected reserves will incur a $2 charge.

Please note: We cannot guarantee when the item will be available because we are reliant on the item being returned to the library on time. We do our best to deliver requested items as soon as possible

Reserve limits

  • There is 100 per card reserve limit for adults
  • For children & young adults, the limit is 10 reserves at any time on Children and Young Adult cards

Checking the status of your reserves

You can log in to your card to check the status of your reserves (e.g. ready for pickup, pending).

Once you've logged in, click to view your account in the top right corner of the screen. You can click to view the status and progress of your reserves from your main account screen.

Check your card

Contact us

Need help? You can email us or contact us by phone.

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